Servus oversaw a €3million energy dispute in Germany for a commercial landlord. Establishing the cause of the issues, working to a resolution and establishing systems to prevent a reoccurrence.

Servus established a misbalance of use on a commercial site and undertook extensive assessments to determine that a main supplier was reselling landlord energy to a customer. The total refund achieved was £70,000.

Servus were engaged to resolve issues with the recharging of a private residential heat network. By installing new data collection systems and reconstructing the sales tariffs the landlord was able to fully recover energy costs and residents were provided with accurate and comprehensive billing. Back charges in excess of £60,000 were recovered.

Customer had been advised that a new supply arrangement would be required for a property to facilitate multi-occupancy. Servus undertook a study and established how a building network could be formed with tenants billed directly by their own supplier. The total saving to the landlord was in excess of £90,000.